Refunds, Returns, & Exchanges
Digital Products
Due to the nature of digital products, we do not accept returns, exchanges, or cancellations for digital purchases such as downloadable patterns. Please ensure you review all product details carefully before making a purchase.
Physical Products
For physical merchandise, including handmade items and apparel, we accept returns within 30 days of purchase for U.S. customers only. Returns are limited to unused, undamaged items in their original condition.
If you encounter any issues with your purchase or have questions, please contact us at [email protected]. We’re happy to assist you in resolving any concerns.
FAQs
Do you offer refunds?
We offer refunds on unused physical products returned within 30 days (U.S. only). Since our crochet patterns are digital downloads, we are unable to offer refunds once the file has been received. Please review all product details before completing your purchase.
What if I have trouble downloading my pattern?
If you experience any issues with downloading your pattern, please contact us immediately. We’ll ensure you receive your purchase without any hassle.
Are physical products available?
Yes! Freddy Goat Crochet offers physical merchandise, including handmade amigurumi, t-shirts, and other unique items. Visit our merchandise page to explore our full collection.
Freddy Goat Shop Return Policy
Initiating a Return
To start a return for physical products, please contact us at [email protected] with your order information and the reason for the return. We will provide instructions and a return address.
Buyer Responsibility for Return Shipping
- For returns due to personal preferences (e.g., color or size not meeting expectations), buyers are responsible for return shipping costs.
- Returns are accepted only for orders shipped to U.S. addresses.
Returns for Defective Products
If your item arrives defective or damaged due to our error, we will cover the cost of return shipping. Please contact us with details of the issue, and we’ll assist you through the process.
Processing Refunds
Once we receive and inspect the returned item, refunds or exchanges will be processed within 7 business days.
Contact Information
For any inquiries, you can reach us via:
- Email: [email protected]
- Website: freddygoat.com
- Response Time: Within 48–72 hours